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Privacy Policy

Privacy Policy

Effective Date: [15/05/2025]

NAVO (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (“NAVO App”), website, and associated services. Please read this policy carefully. If you do not agree with the terms, do not use our app or services.

1. Information We Collect

We may collect the following categories of information:

a. Personal Information

  • Full name

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Identification documents (for KYC compliance)

b. Financial Information

  • Payment method (e.g., credit/debit card, mobile money, bank details)

  • Wallet transaction history

c. Device & Usage Data

  • Device ID and model

  • IP address

  • Operating system and browser type

  • App usage statistics and crash logs

d. Location Information

  • GPS location (for delivery tracking and collection points)

2. How We Use Your Information

We use the collected information to:

  • Create and manage your NAVO account

  • Fulfill shipping and shopping orders

  • Verify your identity (KYC)

  • Process payments and wallet transactions

  • Send notifications and updates

  • Provide customer support

  • Improve app performance and user experience

  • Ensure compliance with legal obligations

3. Sharing Your Information

We do not sell or rent your data. However, we may share your data with:

  • Trusted third-party providers: For payment processing, delivery services, and KYC verification.

  • Government and regulatory bodies: When legally required.

  • Service providers: For analytics, hosting, and support tools, bound by confidentiality agreements.

4. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for data use

  • Object to certain types of data processing

  • Download a copy of your data

To exercise these rights, contact us at: [support@navoapp.com]

5. Data Security

We implement robust security measures, including:

  • End-to-end encryption of transactions

  • Secure authentication and login protocols

  • Regular vulnerability scanning and system updates

  • Role-based access to user data

6. Data Retention

We retain your information as long as your account is active or as necessary to fulfill our services and legal obligations. You may request account deletion via support@navoapp.com.

7. Children’s Privacy

NAVO does not knowingly collect data from individuals under the age of 13. If we become aware of such data collection, we will delete it immediately.

8. Third-Party Links

Our app or website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

9. Changes to This Policy

We may update this policy periodically. Any changes will be posted on this page with a revised “Effective Date.” We encourage users to review the policy regularly.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, contact us at:

NAVO App Support Team
📧 Email: [support@navoapp.com]
🌐 Website: [www.navoapp.com]

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